







{"id":6639,"date":"2021-12-30T15:38:16","date_gmt":"2021-12-30T15:38:16","guid":{"rendered":"https:\/\/www.anar.prodigioso-volcan.devsite.es\/?page_id=6639"},"modified":"2022-01-05T13:43:58","modified_gmt":"2022-01-05T13:43:58","slug":"caracteristicas-lineas-de-ayuda","status":"publish","type":"page","link":"https:\/\/www.anar.org\/en\/caracteristicas-lineas-de-ayuda\/","title":{"rendered":"Caracter\u00edsticas lineas de ayuda"},"content":{"rendered":"\n<section class=\"fluid-container cabecera-menu-que-hacemos\">\n\t<div class=\"ilustra\">\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\"  src=\"https:\/\/www.anar.org\/wp-content\/uploads\/2021\/12\/Linas-de-ayuda.svg\" alt=\"\">\n\t\t\t<\/div>\n\t<div class=\"container\">\n\t\t<div class=\"pre-title\">What we do<\/div>\n\t\t<h1>\n\t\t\tCharacteristics <br><span> of the ANAR Helplines<\/span>\t\t<\/h1>\n\t\t\t\t\t<div class=\"menu\">\n\t\t\t\t<ul id=\"menu-menu-programas-en\" class=\"menu\"><li id=\"menu-item-10294\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-10294\"><a href=\"https:\/\/www.anar.org\/en\/email-anar\/\">ANAR Email<\/a><\/li>\n<li id=\"menu-item-8367\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-8367\"><a href=\"https:\/\/www.anar.org\/en\/que-hacemos\/telefono-chat-anar\/\">ANAR Child and Teenage Support Phoneline\/Chat<\/a><\/li>\n<li id=\"menu-item-8392\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-8392\"><a href=\"https:\/\/www.anar.org\/en\/telefono-anar-familia-y-centros-escolares\/\">ANAR Family and School Phoneline\/Chat<\/a><\/li>\n<li id=\"menu-item-8394\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-8394\"><a href=\"https:\/\/www.anar.org\/en\/que-hacemos\/telefono-y-chat-para-ninos-y-ninas-desaparecidos\/\">ANAR Missing Children and Teenagers Phoneline\/Chat<\/a><\/li>\n<li id=\"menu-item-8391\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-8391\"><a href=\"https:\/\/www.anar.org\/en\/telefono-chat-del-acoso-escolar\/\">ANAR School Bullying Phoneline\/Chat<\/a><\/li>\n<li id=\"menu-item-8393\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-8393\"><a href=\"https:\/\/www.anar.org\/en\/que-hacemos\/telefono-chat-de-violencia-de-genero-en-menores-de-edad\/\">ANAR Youth Gender Violence Phoneline\/Chat<\/a><\/li>\n<li id=\"menu-item-8368\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-8368\"><a href=\"https:\/\/www.anar.org\/en\/caracteristicas-lineas-de-ayuda\/\">Characteristics of the ANAR Helplines<\/a><\/li>\n<\/ul>\t\t\t<\/div>\n\t\t\t\t<div class=\"featured-text\">\n\t\t\t\t\t\t\n\t\t\t<div class=\"wrapp-texts\">\n\t\t\t\t<div class=\"text-1\">The ANAR Helplines are answered by phone, chat and email <\/div>\n\t\t\t\t<div class=\"text-2\">\n\t\t\t\t\t<p>Our goal is a world in which all children and adolescents have the right to have their voice heard in life situations that affect them, and whenever their rights are violated.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\n\n\t\t\t\t\t\t\t<\/div>\n<\/section>\n\n\n\n\r\n<div class=\"bloque-imagen-texto-detalles fluid-container  big-image\" style=\"background-color: #f4f5f9\">\r\n\t<div class=\"container\">\r\n\t\t<div class=\"img-container animate-in-left\">\r\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.anar.org\/wp-content\/uploads\/2021\/12\/IMG_6537-scaled.jpg\" alt=\"\">\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"list-details animate-in-down\">\r\n\t\t\t\t\t\t<div class=\"grid-list\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"line\">\r\n\t\t\t\t\t\t\t\t\t<div class=\"ico\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.anar.org\/wp-content\/uploads\/2021\/12\/reloj-circular-1.svg\" alt=\"\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<div class=\"text\">24 hours<\/div>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"line\">\r\n\t\t\t\t\t\t\t\t\t<div class=\"ico\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.anar.org\/wp-content\/uploads\/2021\/12\/calendario-1.svg\" alt=\"\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<div class=\"text\">365 days a year<\/div>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"line\">\r\n\t\t\t\t\t\t\t\t\t<div class=\"ico\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.anar.org\/wp-content\/uploads\/2021\/12\/hucha.svg\" alt=\"\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<div class=\"text\">Free service<\/div>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"line\">\r\n\t\t\t\t\t\t\t\t\t<div class=\"ico\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.anar.org\/wp-content\/uploads\/2021\/12\/padlock.svg\" alt=\"\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<div class=\"text\">Confidential and anonymous<\/div>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"line\">\r\n\t\t\t\t\t\t\t\t\t<div class=\"ico\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.anar.org\/wp-content\/uploads\/2021\/12\/bandera-1.svg\" alt=\"\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<div class=\"text\">For all of Spain<\/div>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"line\">\r\n\t\t\t\t\t\t\t\t\t<div class=\"ico\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.anar.org\/wp-content\/uploads\/2021\/12\/bocadillo-1.svg\" alt=\"\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<div class=\"text\">Attended by psychologists supported by the Legal and Social Department<\/div>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\r\n\t\t\t<\/div>\r\n<\/div>\n\n\r\n\r\n\r\n<div class=\"bloque-departamentos-profesionales fluid-container\">\r\n    <div class=\"container container__top\">\r\n        <div class=\"box box__title animate-in-down\">\r\n            <h2>Staffed\n<strong>by professionals<\/strong>\n<\/h2>\r\n        <\/div>\r\n        <div class=\"box box__text animate-in-down\">\r\n            <p>The ANAR Phoneline and Chat comprises three departments working in coordination to offer youngsters the best possible guidance:<\/p>\n        <\/div>\r\n    <\/div>\r\n    <div class=\"container container__bottom\">\r\n\r\n        <div class=\"box box__left\" >\r\n                                        <div class=\"dpto scale depto-item-switcher dpto-dpto1\" data-id=\"1\">\r\n                    <h3><span>Guidance<\/span><\/h3>\r\n                <\/div>\r\n                            <div class=\"dpto scale depto-item-switcher dpto-dpto2\" data-id=\"2\">\r\n                    <h3><span>Social Department<\/span><\/h3>\r\n                <\/div>\r\n                            <div class=\"dpto scale depto-item-switcher dpto-dpto3\" data-id=\"3\">\r\n                    <h3><span>Legal Department<\/span><\/h3>\r\n                <\/div>\r\n                                <\/div>\r\n        <div class=\"box box__right animate-in-down\">\r\n                                        <div class=\"wrapper depto-item-viewer dpto-dpto1 active\" data-id=\"1\">\r\n                    <h3>Guidance<\/h3>\r\n                    <p>Professional psychologists specialising in childhood and adolescence.<\/p>\n<p>All requests for help are handled by psychologists who dedicate the time required to each request, exploring, evaluating and counselling the child in pursuit of a solution to their problem, and referring them to support from the key figures in their lives, wherever possible.<\/p>\n                <\/div>\r\n                            <div class=\"wrapper depto-item-viewer dpto-dpto2 \" data-id=\"2\">\r\n                    <h3>Social Department<\/h3>\r\n                    <p>Comprising trained social workers specialising in childhood and adolescence.<\/p>\n<p>There are certain situations where the solution to a particular problem requires activation of the network of child support resources in place in the local town, region, or anywhere in Spain.<\/p>\n<p>Depending on the needs raised, we use our resource guide to contact Social Services, Child Protection, Health Centres, Initial Fostering Centres, other charities, etc.<\/p>\n                <\/div>\r\n                            <div class=\"wrapper depto-item-viewer dpto-dpto3 \" data-id=\"3\">\r\n                    <h3>Legal Department<\/h3>\r\n                    <p>Comprising legal graduates, trained and specialising in childhood and adolescence.<\/p>\n<p>They offer advice about the laws and rights applicable to children and teenagers, tailoring their language to the youngsters&#8217; level of comprehension. If there is an adult available to help the child, they explain the steps to follow and the legal measures to be taken.<\/p>\n<p>Where necessary, we act directly in close cooperation with the responsible authorities, such as the State Attorney for Children, Police and Civil Guard.<\/p>\n                <\/div>\r\n                                <\/div>\r\n    <\/div>\r\n<\/div>\n\n\r\n<div class=\"bloque-niveles-actuacion-llamada fluid-container\" style=\"background-color: #f4f5f9\">\r\n    <div class=\"container container__850\">\r\n        <h2 class=\"animate-in-down\">\r\n            <strong>Levels of response <\/strong>to a call\n            <span class=\"ico-tel \">\r\n                                    <img loading=\"lazy\" decoding=\"async\" class=\"vibrate-phone\" src=\"https:\/\/www.anar.org\/wp-content\/uploads\/2021\/12\/telefono-linea-de-ayuda.svg\" alt=\"\">\r\n                            <\/span>\r\n        <\/h2>\r\n        <h3 class=\"animate-in-down\">ANAR response to a <strong>call\/email\/chat<\/strong>\n<\/h3>\r\n        <div class=\"animate-in-down\">\r\n            <p>When a youngster phones us, the ANAR team of professionals will resolve the case according to the situation raised, based on three levels:<\/p>\n        <\/div>\r\n        \r\n\r\n                                    <div class=\"row-wrapper animate-in-down\">\r\n                    <span class=\"numbers\">01<\/span>\r\n                    <div class=\"text-box\">\r\n                        <h4> Psychological Guidance<\/h4>\r\n                        <p>We offer psychological guidance and work with each youngster to resolve their problem, drawing on support from the key figures in their lives (parents, grandparents, other relatives, teachers, etc.). <\/p>\r\n                    <\/div>\r\n                <\/div>\r\n                            <div class=\"row-wrapper animate-in-down\">\r\n                    <span class=\"numbers\">02<\/span>\r\n                    <div class=\"text-box\">\r\n                        <h4> Referral<\/h4>\r\n                        <p>If the problem cannot be resolved within the context of the child and their family, they will be given guidance and referred to the applicable social, educational, healthcare, police and\/or legal resources in each case.<\/p>\r\n                    <\/div>\r\n                <\/div>\r\n                            <div class=\"row-wrapper animate-in-down\">\r\n                    <span class=\"numbers\">03<\/span>\r\n                    <div class=\"text-box\">\r\n                        <h4> Intervention<\/h4>\r\n                        <p>if no one close to them can help and there is a situation of risk or abandonment, maltreatment, sexual abuse or any other emergency situation, we pass the case on to the responsible bodies or authorities: child protection service, emergency service phoneline, law enforcement agencies, etc., and subsequently follow up the case.<\/p>\r\n                    <\/div>\r\n                <\/div>\r\n                        <\/div>\r\n<\/div>\n\n\r\n\r\n<div class=\"bloque-que-nos-12 fluid-container\">\r\n    <div class=\"container container__top animate-in-down\">\r\n        <h2><strong>The ANAR Phoneline\/Chat:<\/strong> gateway to the Spanish protection system\n<\/h2>\r\n        <p>The ANAR Phoneline has developed cooperation networks with all public and private bodies guaranteeing a solution to the problems affecting each youngster.<\/p>\n    <\/div>\r\n    <div class=\"container container__bottom\">\r\n    <div class=\"wrapper-grid\">\r\n            <h3 class=\"titulo animate-in-left\"><strong>The telephone\/Chat ANAR\u00a0<\/strong><br \/>\nworks in collaboration with:\n<\/h3>\r\n            <div class=\"contenedor_cards animate-in-down\">\r\n                                                            <div class=\"card\">            \r\n                            <h4 class=\"card_titulo \">Security Forces and Corps\n<\/h4>\r\n                        <\/div>\r\n                                            <div class=\"card\">            \r\n                            <h4 class=\"card_titulo \">Child protection agencies\n<\/h4>\r\n                        <\/div>\r\n                                            <div class=\"card\">            \r\n                            <h4 class=\"card_titulo \">Municipal Services\n<\/h4>\r\n                        <\/div>\r\n                                            <div class=\"card\">            \r\n                            <h4 class=\"card_titulo \">Emergency Services\n<\/h4>\r\n                        <\/div>\r\n                                            <div class=\"card\">            \r\n                            <h4 class=\"card_titulo \">Other Resources\n<\/h4>\r\n                        <\/div>\r\n                                            <div class=\"card\">            \r\n                            <h4 class=\"card_titulo \"><strong>116000<\/strong><br \/>\nOther European countries\n<\/h4>\r\n                        <\/div>\r\n                                            <div class=\"card\">            \r\n                            <h4 class=\"card_titulo \">Service<br \/>\n<strong>016<\/strong>\n<\/h4>\r\n                        <\/div>\r\n                                            <div class=\"card\">            \r\n                            <h4 class=\"card_titulo \">Prosecutor&#8217;s Offices\n<\/h4>\r\n                        <\/div>\r\n                                            <div class=\"card\">            \r\n                            <h4 class=\"card_titulo \">Courts and Tribunals\n<\/h4>\r\n                        <\/div>\r\n                                            <div class=\"card\">            \r\n                            <h4 class=\"card_titulo \">Victim assistance offices\n<\/h4>\r\n                        <\/div>\r\n                                            <div class=\"card\">            \r\n                            <h4 class=\"card_titulo \">Ombudsman\n<\/h4>\r\n                        <\/div>\r\n                                                <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\n\n\r\n<div class=\"bloque-titulo-listados fluid-container  title-width-2\" >\r\n\t\r\n\t\t\t\t\t\t<div class=\"container animate-in-down\" style=\"background-image: url(); background-position: center \">\r\n\t\t\t\t<div class=\"inner \">\r\n\t\t\t\t\t<div class=\"title-box\">\r\n\t\t\t\t\t\t<h3>All <span>our helplines offer:<\/span><\/h3>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<ul>\n<li>Emotional support in crisis situations.<\/li>\n<li>Detection of emergency situations.<\/li>\n<li>Referral and follow-up in cases of youngsters who are at risk\/abandoned, by contacting the relevant protection bodies.<\/li>\n<li>Prevention of situations of risk.<\/li>\n<li>Information\/referral to resources specialising in children and teenagers.<\/li>\n<li>Contribution to the process of teaching youngsters as to their rights, rules and limits.<\/li>\n<\/ul>\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\r\n\r\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_eb_attr":"","footnotes":""},"class_list":["post-6639","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Caracter\u00edsticas lineas de ayuda - Fundaci\u00f3n ANAR<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.anar.org\/en\/caracteristicas-lineas-de-ayuda\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Caracter\u00edsticas lineas de ayuda - Fundaci\u00f3n ANAR\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.anar.org\/en\/caracteristicas-lineas-de-ayuda\/\" \/>\n<meta property=\"og:site_name\" content=\"Fundaci\u00f3n ANAR\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/FundacionANAR\/\" \/>\n<meta property=\"article:modified_time\" content=\"2022-01-05T13:43:58+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@FundacionANAR\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.anar.org\/en\/caracteristicas-lineas-de-ayuda\/\",\"url\":\"https:\/\/www.anar.org\/en\/caracteristicas-lineas-de-ayuda\/\",\"name\":\"Caracter\u00edsticas lineas de ayuda - Fundaci\u00f3n 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